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avatar for Thiago Nascimento

Thiago Nascimento

Raken
Director of Customer Success
Websitehttps://linkedin.com/in/thiago-nascimento-71867114/
Passionate CX professional with 10+ years experience building, measuring, scaling, and leading customer-centric organizations that deliver value for customers, profitability for shareholders, and inspiration to employees.
Monday, June 25
 

10:15am PDT

Inside the Psychology of Successful EntrepreneursALMOST FULL Golden Hall - Breakout AJabez LeBret

11:30am PDT

Product Fundamentals for StartupsALMOST FULL Terrace Room - 206Jay Hum • Tim Ryan

2:00pm PDT

Idea Generation and EvaluationWAITLIST OPEN Silver RoomFrank Garofalo

3:15pm PDT

The Art and Science of Storytelling for New EntrepreneursWAITLIST OPEN Terrace Room - 207/208Ann Marie Houghtailing
 
Tuesday, June 26
 

9:00am PDT

Building a High-Performance Startup Revenue MachineWAITLIST OPEN Terrace Room - 207/208James Hodges • Daniel Goodrich • Olga Teplitsky

10:15am PDT

Effective Sales Storytelling - Story Selling!ALMOST FULL Golden Hall - Breakout AChris Stock • Dave Franco Mapping customer experiencesALMOST FULL Silver RoomBrian Bimschleger

11:30am PDT

Sales Presentations That Win BusinessALMOST FULL Terrace Room - 207/208Gary Hoffman • Chris Stock

2:00pm PDT

Delivering Personalized Experiences at ScaleALMOST FULL Copper Room - 227Rahil Dedhia • Harrison Tsai

3:15pm PDT

Drive SaaS Growth With Customer SuccessWAITLIST OPEN Copper Room - 228Shawn Bridgeman • Alice Ewell • Shona Fenner • Ari J Hoffman • Tiffany Morin
 
Wednesday, June 27
 

9:00am PDT

Startup Selling Strategies & Finding Product-Market FitWAITLIST OPEN Copper Room - 228Hillary Anne • Michael Jogoleff • Eric Raszewski • Joey Wilder

10:15am PDT

Startup Team Leadership for Scaling A BusinessWAITLIST OPEN Copper Room - 228Gary Hoffman • Hillary Anne

11:30am PDT

Funding for Early Stage StartupsLIMITED SEATING Golden Hall - Breakout ARachel Eva • Carlos Heredia • Isaac Ramirez

2:00pm PDT

Scaling Customer Success Organizations: Essential Tools and Core PracticesWAITLIST OPEN Copper Room - 227Thiago Nascimento
 
Thursday, June 28
 

9:00am PDT

Choosing Your Unique Path for Passionate EntrepreneursALMOST FULL Terrace Room - 207/208Sat Wilensky • Silvia Mah

10:15am PDT

Destroying Your Startup in Five Easy Steps - Marketing & Sales MistakesALMOST FULL Golden Hall - Breakout AGary Hoffman • Hillary Anne • Justin Ramers

11:30am PDT

Sales Negotiation: Objection Handling - Win More Deals!WAITLIST OPEN Terrace Room - 209Jenelle Nappi • Chris Stock

2:00pm PDT

How to Move Your Idea Forward: Prototype It!WAITLIST OPEN Silver RoomElina Kim • Syp Siligato
 
Friday, June 29
 

10:15am PDT

Expert Reviews: Rapid Feedback to Determine, Develop and Deliver a Better Customer ExperienceLIMITED SEATING Silver RoomSharon Carmichael • Matt Cullerton

2:00pm PDT

Driving Customer Obsession & Business Growth with Net Promoter ScoreLIMITED SEATING Golden Hall - Breakout AGary Hoffman • John Hartman • Josh Jackson