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avatar for Shona Fenner

Shona Fenner

Director of Customer Success
Greater San Diego Area
At PetDesk, Shona works to develop and grow the post-sale team. PetDesk emphasizes Customer Success in all stages of the customer journey and she has the opportunity to mold and encourage that focus! Using her experience is sales, customer support, and customer success, Shona demonstrates excellence in fostering ownership and critical thinking for her team, practices the golden rule in all customer interactions, and has scaled the team from just one to over a dozen humans!