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avatar for Dawn Nelson

Dawn Nelson

Consultant
Greater San Diego Area
Customer Experience & Human Centered Design Advocate
Monday, June 25
 

10:15am PDT

Design Thinking for Startups : How to Solve the Problems that Keep You from StartingALMOST FULL Silver RoomRosemary Blesio • Admon Dallo

2:00pm PDT

The Tao of Product Development - Build the Right Product the First TimeALMOST FULL Terrace Room - 207/208Eric Weiss

3:15pm PDT

Happy Customers Buy More Stuff, Build a Customer Success Program that WorksALMOST FULL Terrace Room - 209JOHN MONTEITH
 
Tuesday, June 26
 

9:00am PDT

Innovation and Design ThinkingLIMITED SEATING Golden Hall - Breakout ASean Van Tyne

10:15am PDT

Mapping customer experiencesALMOST FULL Silver RoomBrian Bimschleger

2:00pm PDT

It’s not stalking; it’s research: Watching your user in their real life environmentALMOST FULL Silver RoomJessica Sweeney • Babak Forutanpour • Tara Jensen • Julie Morgan • Teena Singh
 
Wednesday, June 27
 

9:00am PDT

Innovation Radar: Linking Human Centered Design with Business StrategyALMOST FULL Silver RoomDanny Kim • Tina Beranbaum, Ph.D. • Mitchell Shack, Ph.D.

10:15am PDT

Infuse your Product with Magic: Wizard of Oz Prototyping with Journey Maps for Product DevALMOST FULL Silver RoomKristine Angell

2:00pm PDT

Defining Your Minimum Viable Test (MVT)WAITLIST OPEN Silver RoomLauren Werner

3:15pm PDT

The Leader’s Guide to the Care and Feeding of HumansLIMITED SEATING Golden Hall - Main Stage​Kara DeFrias

4:30pm PDT

Navy SEALS, Inmates and Entrepreneurs: Fireside Chat with Mark LovettLIMITED SEATING Golden Hall - Main StageMark Lovett • Briana Weisinger
 
Thursday, June 28
 

7:45am PDT

Brandathon Kickoff - Basics of BrandingLIMITED SEATING Golden Hall - Breakout AVictoria Lakers • Michelle Mink • Marlino Bitanga • Rebecca Tall Brown • Amanda Guse • Tom McFadden • Allie Moreno • Ilo Neukam • Leah Kerrigan Prehn • Heather Roth • Mike Savacool • Steve Secviar

9:00am PDT

The Value of Design in Every Stage of the BusinessALMOST FULL Silver RoomAndrew Bergeron • Andrea Hernandez • Sayamon Riddang • Roger Wong

11:30am PDT

Shut up and Talk!LIMITED SEATING Silver RoomAaron Wade

12:45pm PDT

Podcast Club: Lunch and Listen #2LIMITED SEATING Glass Room

2:00pm PDT

Brandathon Competition - Brand Hackathon Fight Club - Agencies CompeteLIMITED SEATING Golden Hall - Breakout AVictoria Lakers • Michelle Mink • Marlino Bitanga • Rebecca Tall Brown • Amanda Guse • Tom McFadden • Allie Moreno • Ilo Neukam • Leah Kerrigan Prehn • Heather Roth • Mike Savacool • Steve Secviar
 
Friday, June 29
 

9:00am PDT

From Idea to App with User-centered DesignALMOST FULL Silver RoomMike Lenny

10:15am PDT

Expert Reviews: Rapid Feedback to Determine, Develop and Deliver a Better Customer ExperienceLIMITED SEATING Silver RoomSharon Carmichael • Matt Cullerton

2:00pm PDT

Driving Customer Obsession & Business Growth with Net Promoter ScoreLIMITED SEATING Golden Hall - Breakout AGary Hoffman • John Hartman • Josh Jackson