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San Diego Startup Week 2018

Lauren Feehrer

LoyaltyCraft Consulting
Founder and President
Greater San Diego Area

https://loyaltycraft.com

Lauren's mission is to help companies deliver exceptional customer experiences through meaningful products and services. In her 18 years of consulting she has led business and technology initiatives serving clients in human and animal healthcare, financial services, retail, and industrial industries. As a Certified Customer Experience Professional (CCXP), she focuses her company, LoyaltyCraft Consulting, on understanding how customers relate to businesses through exceptional service, strong brands, and great design. She also serves clients as an Agile coach with specialties in enterprise transformation and product roadmapping. Lauren lives in Carlsbad with her husband/founder of Pursuit Endurance and two boys.

10:15am PDT

Design Thinking for Startups : How to Solve the Problems that Keep You from StartingALMOST FULL Silver RoomRosemary Blesio • Admon Dallo

2:00pm PDT

The Tao of Product Development - Build the Right Product the First TimeALMOST FULL Terrace Room - 207/208Eric Weiss

9:00am PDT

Know Thyself: Exploring Unconscious BiasALMOST FULL Glass RoomSara Schairer

10:15am PDT

Mapping customer experiencesALMOST FULL Silver RoomBrian Bimschleger

12:30pm PDT

Building and leading a high performance teamWAITLIST OPEN Terrace Room - 207/208Greg Trueblood

9:00am PDT

From Bench to BlockbusterLIMITED SEATING Golden Hall - Breakout AStephen Flaim • Ruben Flores-Saaib • Greg Horowitt • Silvia Mah • Tommy Martindale

10:15am PDT

Startup Team Leadership for Scaling A BusinessWAITLIST OPEN Copper Room - 228Gary Hoffman • Hillary Anne

11:30am PDT

Badass Women Founders Raising CapitalLIMITED SEATING Terrace Room - 207/208Cheryl K Goodman • Lucy Beard • Kim Folsom • Sabrina Johnson

2:00pm PDT

Scaling Customer Success Organizations: Essential Tools and Core PracticesWAITLIST OPEN Copper Room - 227Thiago Nascimento

3:15pm PDT

Keeping Score: Post-Launch MetricsWAITLIST OPEN Copper Room - 227Jessica Sweeney • Will Casavan • Aditi Uppal • Morgan Wood

4:30pm PDT

Navy SEALS, Inmates and Entrepreneurs: Fireside Chat with Mark LovettLIMITED SEATING Golden Hall - Main StageMark Lovett • Briana Weisinger

9:00am PDT

The Value of Design in Every Stage of the BusinessALMOST FULL Silver RoomAndrew Bergeron • Andrea Hernandez • Sayamon Riddang • Roger Wong

11:30am PDT

TOWN HALL MEETING: San Diego Startup Ecosystem- Where are we and where do we need to be?LIMITED SEATING Golden Hall - Breakout ANeal Bloom • Autumn Moody • Brant Cooper • Silvia Mah • Briana Weisinger • Andy White

3:15pm PDT

City Highlights - Live Mentoring SessionLIMITED SEATING Copper Room - 228

4:30pm PDT

Unknown Big Wins in San Diego Golden Hall - Main StageNeal Bloom • trevor klein • Christine McDannell • Gioia Messinger • Shayne Skaff

6:00pm PDT

Founders Fight Club & Closing Party! IDEA1Regina Bernal • Brant Cooper • Ashok Kamal • Victoria Lakers • Chad Trytten

10:15am PDT

Expert Reviews: Rapid Feedback to Determine, Develop and Deliver a Better Customer ExperienceLIMITED SEATING Silver RoomSharon Carmichael • Matt Cullerton