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Friday, June 29 • 2:00pm - 3:00pm
Driving Customer Obsession & Business Growth with Net Promoter Score LIMITED SEATING

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Limited Capacity seats available

This is for post-launch startups with customers who are entering or in the "scaling" phase.

NPS is the most widely used and valuable metric in the Fortune 500 for measuring customer experience, customer satisfaction and organic growth.
Now, start-ups can use the same methodology to create a customer-obsessed company culture similar to Zappos, Amazon, JetBlue and more.

The audience will learn the history, best practices, case-studies and step-by-step implementation roadmap for implementing Net Promoter Score.

avatar for Gary Hoffman

Gary Hoffman

Director Business Development, I AM CHRIS STOCK
Gary is a biz dev professional starting at IBM World Trade & continuing thru a dozen startups.Startup roles have included VP of Business Development .. closing deals for funding, growth, and acquisitions. Current projects include proving startup product-market fit & building a sales... Read More →

avatar for John Hartman

John Hartman

CEO, Signal59
John has worked in start-ups, hyper-growth companies, an IPO company, and both acquiring and selling businesses. His experience covers all areas including sales, marketing, product, delivery, operations, culture, legal and finance. John was named the Agency Marketer of the Year by... Read More →
avatar for Josh Jackson

Josh Jackson

Director of Analytics and Site Experience, Medcline
Josh recently implemented NPS at Medcline.www.linkedin.com/in/joshua-jackson-1bb07551/

Friday June 29, 2018 2:00pm - 3:00pm PDT
Golden Hall - Breakout A