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Wednesday, June 27 • 2:00pm - 3:00pm
Scaling Customer Success Organizations: Essential Tools and Core Practices WAITLIST OPEN

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Explore building and scaling Customer Success department from 0 to a dozen employees in Startups pursuing “Land and Expand” growth strategy. We will explore common set of tools needed to make Customer Success operations as efficient as possible, while staying mindful of a limited Startup budget. We will also examine core Customer Success KPIs, common activities, as well as processes and procedures needed to insure high Net Promoter Score as a conduit to reduced Churn, consistent Client retention and expansion. In conclusion we will look at the Customer Success Team role segmentation and incentives.

avatar for Thiago Nascimento

Thiago Nascimento

Director of Customer Success, Raken
Passionate CX professional with 10+ years experience building, measuring, scaling, and leading customer-centric organizations that deliver value for customers, profitability for shareholders, and inspiration to employees.

Wednesday June 27, 2018 2:00pm - 3:00pm PDT
Copper Room - 227