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Tuesday, June 26 • 3:15pm - 4:15pm
Drive SaaS Growth With Customer Success WAITLIST OPEN

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What makes Customer Success a necessary philosophy and discipline in a SaaS business? How (and when) do you build a Customer Success team? Where does customer acquisition and customer retention overlap--and where do they conflict? How do you address "sales debt" in an organization?

avatar for Shawn Bridgeman

Shawn Bridgeman

Director of HR & Business Design, Pet Desk
At PetDesk, my mission is to build repeatable processes that enable scale and to build & coach the team that accomplishes our audacious goals.Strong track record of fostering innovation and employee engagement in growing and evolving organizations. Passionate about about aligning... Read More →

avatar for Alice Ewell

Alice Ewell

Director, Customer Success, Seismic
Alice is Director of Customer Success at Seismic and is passionate about helping customers realize business value. Alice has experience scaling success teams to meet the needs of customers during rapid growth. Seismic is one of the fastest growing companies in San Diego, with average... Read More →
avatar for Shona Fenner

Shona Fenner

Product Manager, PetDesk
At PetDesk, Shona works to develop and grow the post-sale team. PetDesk emphasizes Customer Success in all stages of the customer journey and she has the opportunity to mold and encourage that focus! Using her experience is sales, customer support, and customer success, Shona demonstrates... Read More →
avatar for Ari J Hoffman

Ari J Hoffman

Customer Success Fanatic, MindTouch
Ari Hoffman prioritizes customer success at the heart of all business endeavors. Focusing on actionable insights that increase customer success rates while deepening core relationships, Hoffman was brought in for his collaborative approach to business and his community influence... Read More →
avatar for Tiffany Morin

Tiffany Morin

Director, Client Strategy, Gimbal
Tiffany Morin is the Director of Client Strategy at Gimbal. She has experience scaling customer success and post-sale departments for early-phase SaaS companies resulting in an increase in customer retention as well as increases in funding from investors. Her customer-first philosophy... Read More →

Tuesday June 26, 2018 3:15pm - 4:15pm PDT
Copper Room - 228