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avatar for Anne Susalski

Anne Susalski

LiquidPlanner
Director, Customer Experience
Encinitas
Websiteliquidplanner.com
Monday, June 25
 

10:15am PDT

Widening Your Sales Funnel: Tools and Tech for GrowthALMOST FULL Terrace Room - 206Lars Helgeson

11:30am PDT

How to Build your Company Culture with Remote WorkersLIMITED SEATING Terrace Room - 207/208Daniel Altenburg • Mike Lenny

2:00pm PDT

The Tao of Product Development - Build the Right Product the First TimeALMOST FULL Terrace Room - 207/208Eric Weiss

3:15pm PDT

Happy Customers Buy More Stuff, Build a Customer Success Program that WorksALMOST FULL Terrace Room - 209JOHN MONTEITH
 
Tuesday, June 26
 

9:00am PDT

Innovation and Design ThinkingLIMITED SEATING Golden Hall - Breakout ASean Van Tyne

10:15am PDT

Mapping customer experiencesALMOST FULL Silver RoomBrian Bimschleger

11:30am PDT

Startup Branding:  Developing Your Brand Strategy to Get Market TractionALMOST FULL Golden Hall - Breakout ADean Hollander

12:30pm PDT

Building and leading a high performance teamWAITLIST OPEN Terrace Room - 207/208Greg Trueblood

2:00pm PDT

Delivering Personalized Experiences at ScaleALMOST FULL Copper Room - 227Rahil Dedhia • Harrison Tsai

3:15pm PDT

Drive SaaS Growth With Customer SuccessWAITLIST OPEN Copper Room - 228Shawn Bridgeman • Alice Ewell • Shona Fenner • Ari J Hoffman • Tiffany Morin
 
Wednesday, June 27
 

9:00am PDT

Innovation Radar: Linking Human Centered Design with Business StrategyALMOST FULL Silver RoomDanny Kim • Tina Beranbaum, Ph.D. • Mitchell Shack, Ph.D.

10:15am PDT

Infuse your Product with Magic: Wizard of Oz Prototyping with Journey Maps for Product DevALMOST FULL Silver RoomKristine Angell

2:00pm PDT

Scaling Customer Success Organizations: Essential Tools and Core PracticesWAITLIST OPEN Copper Room - 227Thiago Nascimento

3:15pm PDT

The Leader’s Guide to the Care and Feeding of HumansLIMITED SEATING Golden Hall - Main Stage​Kara DeFrias
 
Thursday, June 28
 

9:00am PDT

The Value of Design in Every Stage of the BusinessALMOST FULL Silver RoomAndrew Bergeron • Andrea Hernandez • Sayamon Riddang • Roger Wong

11:30am PDT

Talking About Tech: Communicating Complex Ideas SimplyWAITLIST OPEN Copper Room - 227Jessica Sweeney • Mark Lee • Harrison Schaen

2:00pm PDT

How to Move Your Idea Forward: Prototype It!WAITLIST OPEN Silver RoomElina Kim • Syp Siligato
 
Friday, June 29
 

9:00am PDT

From Idea to App with User-centered DesignALMOST FULL Silver RoomMike Lenny

10:15am PDT

Expert Reviews: Rapid Feedback to Determine, Develop and Deliver a Better Customer ExperienceLIMITED SEATING Silver RoomSharon Carmichael • Matt Cullerton

2:00pm PDT

Driving Customer Obsession & Business Growth with Net Promoter ScoreLIMITED SEATING Golden Hall - Breakout AGary Hoffman • John Hartman • Josh Jackson