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avatar for Anne Susalski

Anne Susalski

LiquidPlanner
Director, Customer Support
Seattle
Websiteliquidplanner.com
Monday, June 25
 

10:15am

Widening Your Sales Funnel: Tools and Tech for Growth Terrace Room - 206ALMOST FULLLars Helgeson

11:30am

How to Build your Company Culture with Remote Workers Terrace Room - 207/208LIMITED SEATINGDaniel Altenburg • Mike Lenny

2:00pm

The Tao of Product Development - Build the Right Product the First Time Terrace Room - 207/208ALMOST FULLEric Weiss

3:15pm

Happy Customers Buy More Stuff, Build a Customer Success Program that Works Terrace Room - 209ALMOST FULLJOHN MONTEITH
 
Tuesday, June 26
 

9:00am

Innovation and Design Thinking Golden Hall - Breakout ALIMITED SEATINGSean Van Tyne

10:15am

Mapping customer experiences Silver RoomALMOST FULLBrian Bimschleger

11:30am

Startup Branding:  Developing Your Brand Strategy to Get Market Traction Golden Hall - Breakout AALMOST FULLDean Hollander

12:30pm

Building and leading a high performance team Terrace Room - 207/208WAITLIST OPENGreg Trueblood

2:00pm

Delivering Personalized Experiences at Scale Copper Room - 227ALMOST FULLRahil Dedhia • Harrison Tsai

3:15pm

Drive SaaS Growth With Customer Success Copper Room - 228WAITLIST OPENShawn Bridgeman • Alice Ewell • Shona Fenner • Ari J Hoffman • Tiffany Morin
 
Wednesday, June 27
 

9:00am

Innovation Radar: Linking Human Centered Design with Business Strategy Silver RoomALMOST FULLDanny Kim • Tina Beranbaum, Ph.D. • Mitchell Shack, Ph.D.

10:15am

Infuse your Product with Magic: Wizard of Oz Prototyping with Journey Maps for Product Dev Silver RoomALMOST FULLKristine Angell

2:00pm

Scaling Customer Success Organizations: Essential Tools and Core Practices Copper Room - 227WAITLIST OPENThiago Nascimento

3:15pm

The Leader’s Guide to the Care and Feeding of Humans Golden Hall - Main StageLIMITED SEATING​Kara DeFrias
 
Thursday, June 28
 

9:00am

The Value of Design in Every Stage of the Business Silver RoomALMOST FULLAndrew Bergeron • Andrea Hernandez • Sayamon Riddang • Roger Wong

11:30am

Talking About Tech: Communicating Complex Ideas Simply Copper Room - 227WAITLIST OPENJessica Sweeney • Mark Lee • Harrison Schaen

2:00pm

How to Move Your Idea Forward: Prototype It! Silver RoomWAITLIST OPENElina Kim • Syp Siligato
 
Friday, June 29
 

9:00am

From Idea to App with User-centered Design Silver RoomALMOST FULLMike Lenny

10:15am

Expert Reviews: Rapid Feedback to Determine, Develop and Deliver a Better Customer Experience Silver RoomLIMITED SEATINGSharon Carmichael • Matt Cullerton

2:00pm

Driving Customer Obsession & Business Growth with Net Promoter Score Golden Hall - Breakout ALIMITED SEATINGGary Hoffman • John Hartman • Josh Jackson