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AL

Amy L Etheridge

MindTouch
Head of Customer Advocacy
San Diego
Websitemindtouch.com
Monday, June 25
 

6:00pm PDT

Opening party Hard Rock Hotel San Diego
 
Tuesday, June 26
 

9:00am PDT

Aligning Your New Brand For Future SuccessWAITLIST OPEN Terrace Room - 209Leah Kerrigan Prehn

10:15am PDT

Mapping customer experiencesALMOST FULL Silver RoomBrian Bimschleger

12:30pm PDT

Building and leading a high performance teamWAITLIST OPEN Terrace Room - 207/208Greg Trueblood

2:00pm PDT

Delivering Personalized Experiences at ScaleALMOST FULL Copper Room - 227Rahil Dedhia • Harrison Tsai

3:15pm PDT

Drive SaaS Growth With Customer SuccessWAITLIST OPEN Copper Room - 228Shawn Bridgeman • Alice Ewell • Shona Fenner • Ari J Hoffman • Tiffany Morin
 
Wednesday, June 27
 

9:00am PDT

Escape the quicksand: a practical guide to successful growthWAITLIST OPEN Terrace Room - 206Kristine Angell • Karen Dietz • Maileen Flores

11:30am PDT

Badass Women Founders Raising CapitalLIMITED SEATING Terrace Room - 207/208Cheryl K Goodman • Lucy Beard • Kim Folsom • Sabrina Johnson

1:00pm PDT

Guided MeditationLIMITED SEATING WeWork

2:00pm PDT

Scaling Customer Success Organizations: Essential Tools and Core PracticesWAITLIST OPEN Copper Room - 227Thiago Nascimento

3:15pm PDT

Keeping Score: Post-Launch MetricsWAITLIST OPEN Copper Room - 227Jessica Sweeney • Will Casavan • Aditi Uppal • Morgan Wood
 
Thursday, June 28
 

9:00am PDT

Bots Are The Future - Cutting Through the Hype to Superior Customer EngagementLIMITED SEATING Golden Hall - Breakout AAdam Riggs-Zeigen • Natasha Takahashi
 
Friday, June 29
 

10:15am PDT

Expert Reviews: Rapid Feedback to Determine, Develop and Deliver a Better Customer ExperienceLIMITED SEATING Silver RoomSharon Carmichael • Matt Cullerton

2:00pm PDT

Driving Customer Obsession & Business Growth with Net Promoter ScoreLIMITED SEATING Golden Hall - Breakout AGary Hoffman • John Hartman • Josh Jackson